[Resolved]  HP India — Rudeness of customer care executive

Hello my name is kishor. i want to buy workstation for my commercial work. hp online adviser tool suggest me z240 and z710 model as per my requirement, i fill form for contact me, i got call from lady customer care executive, she ask me my requirement and postal address, i refuse to give but she refuse to give me exact postal address, i told her that before getting quotation and fulfill my requirement i cant give my postal address. i got call from [protected] this no. at 3.04 pm.she speak with me rudely, i am serious about workstation and it is very urgent for me, i check online but that model was not available online, is this policy of hp that without exact postal address don't give detail to customer, i told my area, pin code also, why she rough on me, i think because i speak in hindi, she was talking me like i m beggar :), shame on u HP India. i think u dont need customer
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Mar 9, 2017
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2017
HP India Customer Care's response
Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.
 
I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.
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Key Board not working and screen display compalint

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