[Resolved]  HP India — Scanning issue in printer

Address:

Kanpur, Uttar Pradesh

Dear Concern, I am and old customer of HP using HP1050 Deskjet, HP M1005 printers and HP laptop. I submitted my HP-printer (M1005) in HP service center at 80 Feet road Kanpur on 10th Sep-2014. There was a problem with scanning (it scans white paper in pink color), the while submitting the printer the service team checked and admit it that there is a problem in printer and they will solve it out. But in last 16 days I never get a single call from the service team for the status of the printer, whenever I call them I always get the answer that we are trying to solve the problem and will let you know in two or three days. Yesterday when I visit the service center they replied very clumsy and squat. They forced me to take the printer back. Without asking for my satisfaction, they take the service call report paper back and write “Delivered” on it. Help Desk person Mr. Anand Said “The printer is fine because it is designed to scan white paper as pink” And Branch manager Mr. Rajnish Verma replied very funny things “Why did not you complain before?” while this was the third time I complain for the same problem. “Why are you scanning in color mode, you must scan in gray mode” “The A4 size paper which comes in the market is not actually white it is little pink that’s why scanning is pink not white” when I asked him which paper is white, he got silence. “4 other printers in service center with same model are having the same issue so this is not a problem” He even told me that “Your printer is out of warranty period” While Purchasing date is 19-Sep-2013 and Col log date is 10-Sep-2014. My Questions are: 1. Why did not they even call me a single time for the status of the printer in last 16 days? 2. If the printer is made to scan white paper as pink, so why did you submit the printer in service center with the comments “scanning issue, color problem” in call log, while you checked it as the time of submission in service center. 3. Whenever I call, I was always told “we changed some parts and trying to solve the problem.” 4. If there was no problem as Mr. Rajneesh Verma told me, so what they was trying to solve in last 16 days, and it take 16 days to find out the that there is no problem. 5. How could he asked to me that printer is out of warranty while 7 days before while printer is in service center for last 16 days. 6. Why he was making me force to take the printer back. 7. Why he write on the service call log paper that printer is working fine with and delivered without asking me for that. 8. Is this the way how HP Service Team provides services. 9. Who will be responsible for my loss for 16 days, cause my work is hampering cause of printer. 10. Why they was trying to harass me mentally to take the printer back forcefully. Waiting for some generous reply from your side. Sending the previous call logs reports paper for your reference.