[Resolved]  HP India — Service and fake warranty

Address:

Saharanpur, Uttar Pradesh, 247001

I buy a hp laptop in November 2015
Model-hp 15 ac083tx
product no-N8M06PA
Serial no-CND531519
With 3 year warranty and 1 year accidental damage protection
It near 9 month on july 27 my laptop get off and not on I call to customer care and raised my complaint on dated 27/07/2015 and my case ID is [protected]. HP engineer visited my location next day he open laptop from back and did something in laptop and laptop get on when I ask to check again then he say it is ram slot problem your motherboard will change in 2-3 days. Later on he took some pictures of it and went away. After some time i get email from hp saying fungus on slot it is not support under warranty.then I contact eng. U say the motherboard will change and in email it is not support. He say talk to my manager in roorkee then I contact to them they don't help me also contact customer care they say eng validate the report which is not under warranty.The warranty is given by HP is fake.
HP product should be compatible enough to safe guard from these issues as these are not created one by the users.
I am surprised that I am a single handed user of that laptop which we keep on a very safe place there is no chance of such happenings. without checking he simply tried putting the blame that its a fungus on slot. If this of service is happening to such a big brand, there is no use of continuing the services. For me, It seems a self created issue by HP engineer.
My laptop is also in accidental damage so why it is not support i[censored] say it is fungus.on purchasing laptop they say all type of warranty
Plz take appropriate action against HP
They cheat the customers
Change my motherboard
Kanhaiya kwatra
Contact no-[protected]