[Resolved] HP India — Service of Laptop

dines36

from Mumbai, Maharashtra

Address:

380026

Dear Sir,

As per discussion had with Customer care executive on phone No.[protected], but she has not revert on our HP laptop related my complain regarding. Basically we do have two complains:

Ref: Our Case ID #[protected] (Refer Laptop Details in below email)

1. Regarding Hard Disk crash (Internal problem) start of Laptop. Which has been rectified by replacing Hard disk and on our expenses Windows software CD were asked on your Rudrapur office.
2. Bottom body crack of our laptop was not taken care by your service Engineers who approaches us on many reminders over phone calls at last it was told that it will be on chargeable basis, so then what is the meaning of Warrantee period of Service after sales. Furthermore NEITHER your Sales office at Maninagar Ahmedabad Show Room (from where we purchase) has not filled form of or not asked to fill the form the ADP (Accidental Damage Protection Service) NOR your Service Engineer told who have visited for first installation.

NOTE: My the above mentioned Laptop is to be sent (within 2-3 days) to Guyana (South America) for my son studying there in Medical. Due to the problem of Hard Disk Crash, we need to brought back to India since in Georgetown (Guyana) there is no International Service is available. However we need to brought back here in India for Warrantee Service and during the transit it may be small brake on the Laptop Bottom body furthermore now we will not be able to brought back in India till next one year.

Kindly revert on this is highly appreciated and our warrantee to be extended by you till the next year since till two month your Service Dept has not provided the Service regarding replacement of Bottom cover of my Laptop. Hence the failure from your side will be panalised to you. Or we may complain in “GRAHAK SURAKHSA” just revert on the same on priority for the same…..!!!

I hereby confirm that my complain regarding Laptop is still not to be closed till our satisfactory reply from our side. At Last we are not satisfied with HP Services.

Awaiting your early response and Hope to provide us free warrantee extension from your side till the same problem is resolved from your end.

Best regards,
Dinesh Panchal
+91 [protected]

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Oct 20, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2016

HP India Customer Care's response Dear Dinesh,

I am sorry about the inconvenience you're facing and thanks for sending your details through.

I've forwarded your comments to the relevant HP team. Someone will be in touch soon.

Do not hesitate to contact us again if you require any further assistance.

Thanks ^ APK

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