[Resolved]  HP India — Transit Damage Laptop Replacement

Website:

www.hpshopping.in

I recently bought a laptop from hpshopping.in, an hp p206tx, Order Number 621916, The laptop was bought on ordered on 18th Aug, Invoiced by the site on 22nd Aug and delivered by the 25th Aug, 2015. The day the laptop was received, i noticed a damage to the screen, the display had been cracked, i got in touch with the concerned team and they assured me they would help. I asked for a replacement since the laptop was broken. Complaint no. [protected]. After repeated calls they sent their engineer who told me that this laptop replacement would take about 2 months but instead they would get it repaired. I said ok to that. They took some shots of the screen and sent it to their concerned authority reassuring me that the part would be replaced in a week, they stall till 2 weeks till they tel me that this would not be covered under warranty and i would have to pay for repairs. This is when i contacted the customer care again and they told me that they would be replacing this laptop and made me talk to the vendor (Savex Technologies Noida) who had sold the laptop. They kept assuring me that the laptop would be replaced. A reverse pickup would be arranged in a day and the laptop would be replaced as soon as the reverse pickup is done. It has been a week and there has been no reverse pickup. I keep calling them but they just keep on saying that it will be done by the next day. I request you to look into this matter and request for a replacement.