HP India — Unable to fix laptop

Address:	Pune, Maharashtra, 411003
Website:	www.hp.com

Case id - [protected]. Case was closed after ordering the recovery disks but the issue has not been fixed yet and the laptop is with the service center even now. I have been facing a number of problems with my hp laptop since around 3 or 4 months. I registered multiple complaints with hp as a result of which a number of parts including the motherboard and the hard disk of the laptop was replaced. But the issue persisted, so i handed it over to the hp service center pune on around 1st of june and it has been with them for the almost two months now and they have not been able to fix the issue and return my laptop. They even charged me around rs. 560 for the recovery disks and said the issue will be resolved after this but it did not. It was under warranty when it was handed over to the service center. Its warranty expired on 17th july 2016 while the laptop is still with the service center. The authorities keep on promising that the laptop will be delivered today, tomorrow and so on but it hasn't been delivered yet even after almost two months. I request a replacement of my laptop since it was under warranty when it was given to the service center and they unable to fix it and a refund of my amount spent for the recovery disk.