HP India — Utter dissatisfaction & Grievance_HP Z- Book G2 17 Mobile Workstation

Address:

Kolkata, West Bengal

Respected Sir/Madam, I am Sri Bijan Choudhury ( 48 Years old ), an Architect by profession. I bought an HP Z- Book G2 17 Mobile Workstation ( Serial No: CND 4455X36; Product No: G6240AV; with 5 yr carepack, HP Carepack Serial No: XS2Y3KD567B8 )for my professional . works, worth Rs. 2, 04, 000/- ( Two Lacs Four Thousand Rupees only ) through the local distributor “ INFOMATRIX “ ( having its office at IA-224, Sactor-III, Saltlake, Kolkata) on 24th November, 2014. From the very 1st day The machine was very slow. I reported it to the dealer, and they said it will be okay within a few days. Within a few days it started showing a very wayward symptom. In running mode whenever it was going to sleep mode, inspite of trying again and again it was not coming to running mode. All I had to do was to restart the machine. In this way I lost several works / data / documents unsaved. I was utterly shocked and launched my 1st complain ( Case ID : [protected]) to HP on 20th February, 2015. After that several times I launched complains and you sent different service persons at different intervals, each having different excuses related to the laptop sleep mode problem and they just experimented with my device a number of time, but all in vain and completely trial & error basis. I am giving below each service details : ( Dated 20/02/2015 ) Case ID : [protected], no one came. ( Dated 23/02/2015 ) on 26th February they sent Mr. Raju Das (cont no: [protected]). He came and just updated the system software. The problem remained as it was. He went off. ( Dated 03/03/2015 ) Another service person came named Mr. Debashish Ghosh ( cont no:[protected]) came. He bought a new Motherboard, but ridiculously the new motherboard that he brought was not fit for my machine. ( Dated 10/03/2015 ) A new Service boy came named Mr. Swaraj Das ( cont no: [protected] ), who replaced my motherboard with a new backup motherboard and took the original motherboard back. Still the problem persisted. ( Dated 13/03/2015 ) Another service boy named Mr. Tanmoy Das who also did nothing but updating my system software, and as usual noting solved yet. ( Dated 17/03/2015 ) Mr. Swaraj Das came again and updated the software again. The experiment went on to its full swing. ( Dated 19/03/2015 ) Mr. Rupam Halder ( Case Manager India Customer, cont no : [protected] ) sent a consolation mail to me addressing the inconvenience I am facing till last a few months. ) ( Dated 20/03/2015 ) Mr. Swaraj Das came and took all my machine product data details for machine complete replacement and approval of DOA. ( Dated 21/03/2015 ) Mr. Swaraj Das came again and replaced the motherboard with the old original motherboard and asked me take data backup so that the machine could be sealed and returned back to the dealer. ( Dated 23/03/2015 ) Today your representative Mr. Singh came and sealed( DOA ) my machine at 1.45 P.M. and went away. I handed over the machine to the dealer a few hours ago. After buying an expensive HP Z- Book G2 17 Mobile Workstation for professional work, if I have to face such a traumatic experience within 1st 2-4 months and continuous trial & error service process of your service persons, Don’t you think I should approach higher authorities and consumer forum. Don’t I deserve compensation from your end? I had to face huge professional hardship and losses in last few months just for this kind o[censored]nnecessary harassment. I am really fade up and not sure whether the replaced machine which will come will not undergo again such problems. I think the model you sold is not time tested enough and the service persons who have come till date are not capable enough to handle such professional high end models too. If you can’t solve this issue within next 3-4 days I finally request you to return me back full money with interest and compensation for my continuous harassment and professional loss. I am really sorry to say that in my carrier till date I have never faced such unprofessional approach from any other company like yours. Bijan Choudhury ( [protected] ) ar.bjn.[protected]@gmail.com MMCS Pvt. Ltd. FD-413, Sector-III, Saltlake, Kolkata: 700106,