HP India — Very poor service zero customer support

Address:New Delhi, Delhi, 110027
Website:www.hp.com

My name is akshay vats and i have submitted my hp laptop in their service center at prakash house, rajouri garden delhi on 11 may 2016.
They committed me for its repair within 48 hours with all formalities like quotation and fault identification & its repair but my experience with them is very poor, today on 26/05/2016 even i have not got any quote or fault from their side.
They gave me contact number of service center but after calling 7-8 times a day they picked called only once somedays they even not picked my phone. My total working has been stopped from that day and i am not getting any satisfaction from hp side. Even i have not got any quote or communication from their side. My case id is [protected]-471.
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Hi Akshay wats,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thanks!

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.

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