HP India — worst service from HP rajkot, gujarat, India

Address:

Rajkot, Gujarat

Dear Sir / Madam, This is Prof. Rahul Mehta from Government Engineering Rajkot, Gujarat, India. I have gone through various worst experiences from HP rajkot service centre. I would like to share the same with you as I can not tolerate them now. I have received HP 440 G1 through college TEQIP purchase in november (got 42 laptops from HP). From the day 1 there were so many issues with piece but due to delayed and false diagnosis from HP centre my DOA warranty also void. Then, on next call, service engineer from HP had done rough behaviour with me. I reported to the HP service centre head Mr. Jayesh but he didn't took any action and he also send the same person on next call and same problem of rough behaviour repeated. On next call, the person replied that company has not given feature of scroll and it can not be done whereas in official company brochure scroll zone is mentioned. On next call, the person from HP replace top touch cover but could not solve the problem. On next call, new person from HP solved the same problem of scroll zone but tapping facility was no more working after his visit. On next call, he solved tapping problem but keyboard became totally non-functional. My calls have never been attended in time. Calls have been delayed continuously and the person from HP comes late after 2 to 3 PM every time. So on his record they become safe but my whole day is wasted. Even the service centre doesn't have basic part for replacement. Due to this very small fault is remaining pending for 4 to 5 days. I kindly request you to speed up my keyboard replacement process and take necessary action. Herewith sharing last call lock detail: Case number: [protected] Product serial number: INA445V855 Product model number: JQH47PA Product name: HPP. 440G1 Kindly acknowledge the mail. Prof. Rahul Mehta, Asst. Professor, EC dept., Government Engineering College, Rajkot, Gujarat, India +[protected]