HP India — HP Notebook - Case ID number [protected].

Address:400005

Reference below mail, I called hp customer care and informed that there was a black patch on the right side bottom of the screen, they asked me couple of questions, the hold period to talk to a customer care executive was approximately 20 minutes, after that they started asking me many questions and then I was asked to take snapshots of the black patch, etc and send it to them
I told them the procedure looks too long and I am not savvy enough and do not have so much time to spend to follow their instructions, since I have an onsite AMC they should assign me an engineer
I was told in that case I will have to go to an hp store along with my laptop, my question is since I have an onsite AMC why do I need to visit a store.
I am not happy with the way my problem is being tackled
There is no point spending money for an onsite AMC if I have to take the product to an hp store
Kindly do the needful at the earliest
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Sir, i am facing battery backup
i have to put my laptop on charging only if i remove from charge so i will shut down. my laptop is in warrentry..

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