Hp Laptop — Display damage issue

rajshekhar1796

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 122001

Dear,

I have purchase laptop model HP 14-r113TU Notebook after 9 months its problem found on screen in starting dot found day after its progress automatically. I will complaint in customer care of HP, They have told send lap top screen photos and told no issue its under warranty our engg will visit they have told or its repaired or replace. I am wait one week the not any respond us after I have recall the cc and ask what is status my complaint? then they told
its screen damage its not covered in warranty. so we will hep us to give the question for service ... I am shocked

pls need you help what can I do...

complaint detail:-

Issue Reported : Display
Case Number : [protected]
Serial Number : CND4451LDV
complaint no -CASE:[protected]

Regards,
shekhar
mob - [protected]

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Comments

HP India Customer Care

Verified Support

Hi Shekhar,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you.

Please refer following link for LCD issues http://support.hp.com/us-en/document/c01608578.

I have escalated your case to the responsible team and responsible personnel will contact you on priority basis. Thanks!

I work for HP.If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.

rajshekhar1796

from Gurgaon, Haryana

i am not satisfied with your answer ... pls do some thing other I will go to consumer court and file case against your organisation.

regards,
shekhar.