Hp Laptop India — Key board not working

Sir, I beg to inform that, I am complain by phone to your complain desk (customer care) by this time your Representative tell me & send a complain no- [protected] date - 14/09/2015 & said me our person will take this matter within 48 hours, But any one not come to repair the laptop till today . Kindly look in to the matter & take action as early as possible Regards, KALLOL DEBNATH C/O- NANI GOPAL DEBNATH VILL- HANSGHARA, MATHPARA (GUNJA VILLA) POST- MOGRA, DIST- HOOGHLY PIN-712148 . W.B MOB- [protected] & [protected]