[Resolved] Hp — Laptop redemption offer

dj2873

from Mumbai, Maharashtra

Address:	721151
Website:	www.redemptionsupport.com

Hello i have made payment for the redemption offer of rs.1498 on 5th september, 2016
1. Additional 2 years onsite warranty,
2.1 year burglary & theft insurance for notebook,
3. 1 year mis subscription
But claim validation status : rejected
Here is the product details
Product details
Product name hp 14/15 ac/af/am/ay/ba series (Core i3/i5/i7 with dos) & amd a8/a10 models product model hp notebook 15-ac120tx
Product serial no cnd604610l product part no n8m23pa
Purchase date 16 aug 16

I am sending the details of my transaction
Please see the attached file
Your a/c xxxxxxx0019 is debited through atm card by rs. 1, 498 total bal : rs. 688.00 cr clr bal : rs. 688.00 cr 05/09/2016 — 05/09/16 19:18 - alb
Please i want the refund or please provide the offer

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Oct 9, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

HP India Customer Care's response Hi dj2873,

your claim under HP BTC 2016 Offer has been rejected due to documents not received within due date of the offer (5th September 2016) and amount has been refunded back to your account.

In case of any further assistance, please free to write to [protected]@redemptionsupport.com.

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.