Hp — no reply to complaint registered with hp

Address:

Bangalore, Karnataka

I'm Ajay, purchased laptop in Bangalore, I registered a complaint with HP regarding accidental damage. I purchased the laptop just 2 months back and I registered the complaint a month back after four days I registered the complaint one of HP executive came to us and made an enquiry about how damage happened. After being satisfied he gave me report and said their technicians will contact me within two days, but I didn't get any reply. So I called the number on the report and asked for status. They asked me to send the mail attaching invoice copy and screen shot of serial number. I immediately mailed it. After four days they contacted me and asked me to send the same files to another mail ID. This happened three times and I sent the documents to three mails. There is no reply from any one till now and I kept on contacting but no reply. Here I am enclosing the screen shots sent to three different mails as a proof. As my laptop is covered under accidental warranty they have to get back to me immediately. But they are not doing so. Please help me. I'm also enclosing the screen shot from HP website showing my warranty is active.