Hp — Warranty extension problem of hp core 15serial no: 5cd2101j5z

Address:

Kolkata, West Bengal

I am a customer, Amit Agarwal, have purchased the hp core i5 laptop with a serial no. 5cd2101j5z from supreme - the it mall, kolkata on 31/08/2012.

During the purchase i have received an offer of extended warranty for free for 2 years on online registration, a copy of it is attached with this mail.

However the customer case says no such warranty has been extended to me. the mail also said :Please send the required documents ( a copy of the Purchase invoice, a cut out of the bar code sticker from the Notebook box, and a copy of ID proof ( Student I card, Driving license, PAN card, Election Card, Passport) which was already been send just after registration no feedback was received from my end.