[Resolved]  Hp — Warranty services

Address:	Kolkata, West Bengal
Website:	Hp customer care

I bought an hp laptop last year in the month of May. At that time they bragged a lot about their service support.. Blah blah. Since last November my laptop is detecting a few driver problems. Everytime i called hp customer care they gave me a temporary solution which could not solve the problem. Now while buying my laptop they said that any issue occurs then on-site technical assurance will be provided. They never mentioned that if its a software problem then they won't send anyone. Now a few problems are occurring in my laptop. Everytime i called them they are giving idiotic reasons like first i have to check whether its a software or a hardware problem, if its software then they will give online support and if its a hardware issue then only they will send technician at home. Now its been 6 months that they still couldn't decide whether its a hardware or a software issue.
Now what should i call it a fraud service or reluctance?
They are forcing to me to go to the nearest service centre to get the problem fixed.