[Resolved]  Hp — Worst company... Worst behaviour... Too costly spare parts and horrible service center... Beware from hp..

Hi subhan2010,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Please provide your name, laptop's serial number, and email address to hpsupport.[protected]@hp.com.I will escalate your case to responsible personnel as soon as I get your information. Thanks!

I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.

Dear Sir,
With reference to your reply, here is the information which you required:
name: SUNIL BHANDARI
Laptop's serial number : CND4332KD3
Email address: [protected]@Gmail.com

plz recheck your email Id as when I sent my required information in yours email Id.It shows this message :

"Delivery to the following recipient failed permanently:

     hpsupport.[protected]@hp.com.in

Technical details of permanent failure:
DNS Error: Address resolution of hp.com.in. failed: Domain name not found

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In-Reply-To:
References:
       
       
       
       
Date: Mon, 14 Dec 2015 11:11:50 +0530
Message-ID:
Subject: Consumer complaint reply
From: sunil bhandari
To: hpsupport.[protected]@hp.com.in
Content-Type: multipart/mixed; boundary=e89a8ff1cd2043aaf40526d52147

Dear Sir,
              With reference to your reply in  https://www.consumercomplaints.in i
hereby sending you the following details which you asked me there:
name: SUNIL BHANDARI
Laptop's serial number : CND4332KD3
Email address: [protected]@Gmail.com

(Relevant documents and your comments is attached)

My complain is as follows :
*HP — Worst company... Worst behaviour...too costly spare parts and
horrible service center...beware from HP.*

On 16 Sep 2014, i brought brand new HP 15-r014tx Notebook PC @ 45, 000 Rs.
Suddenly on 20 Nov 2015, while opening i found its left hand sided display
back cover gave a noise. while inspecting i found small crack in that
cover, immediately i rush to HP indranagar service center (Jabil),
Bangalore for repairing. There customer care executive told me that its
left hand sided Display back cover screw mount is damage. When i asked him
how its happened as i am staying alone plus using laptop once in a week and
there is no physical damage in it then he replied that this is mounted in
plastic body and its happened sometime automatically also. While inspecting
he disassembled the display panel while reassembling that small crack
become bigger as the material become loose. He raised my complain
([protected]-471) and give me a quotation of Rs 8, 880 on 08 Dec 2015. when
i asked him why he charged so high for a plastic and screw mounting, he
replied me that the whole display back cover panal is going to change as
this individual parts is not available alone. On 11 Dec 2015, i got a call
from customer care and they told me to come to service center alone with
laptop as demanded spare is now available with them. Around 5 pm, i handed
over my laptop to customer care executive, after 10 min he called and told
me that hinge is also damaged along with Display back cover screw mount. So
hinge is also required to change. when i asked him why they don't project
this issue earlier then he told me that this is a fresh damaged. when i

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Dear hp,
wat happened now, why don't you gave any response now

Hi Sunil,

Thank you for your information. After reading your previous reply, I found you have used hpsupport.[protected]@hp.com.in as receiver's email address, our Email address is hpsupport.[protected]@hp.com.
I have escalated your case and responsible personnel will call you on priority basis.

Dear Sir,
Thanks for your positive response, awaiting for the ph call from HP side...hope you will attend me shortly and give me a best result in cheap price meanwhile I already sent all my details plus necessary documents in your email Id too..

Awaiting for phone call...