HSBC Bank — payment not updated in the credit card account

Address:

New Delhi, Delhi

I have made the payment of credit card no.[protected] on 13.1.2014 at 12.28 pm through hsbc bill desk. the amount has been debited to my savings account for Rs.22, 949/- with Info.BIL.[protected]. Till 18.1.2014, the credit card account has been updated. When I pay idea mobile bill through idea bill desk. the same has been credited to the account within 1 minute. why hsbc bill desk takes 3 working days to credit to the account. the idea bill desk send the acknowledgement in the email given at the time of payment. Here in HSBC credit card bill desk has not sent any email from the last 3 years from which i am using this credit card. This is very poor service on the part of hsbc and bill desk they are using. Kindly resolve my issue at the earliest.