HSBC — Fraud Transaction done from HSBC Bank credit card

Address:Cachar, Assam

Dear Sir, There is a fraud online transactions made using my ICICI bank credit card xxxx xxxx xxxx 9937 of Rs 8750 to Grit Edu_paytm on 17/06/14 at 16:53 hrs. The transaction was not approved by me. In the mean while when I received the payment advice from bank, I called up to the bank customer care executive three times regarding this issue to stop the payment to the merchant immediately but they didn't help me out. As you know that settlement of online pay take two to three days’ time to get credit in merchant's a/c. I requested HSBC again and again to stop the settlement. They asked me to raise the complaint through dispute service only. They are also not ready to take my complaint. Still we are having enough time to stop the settlement. Please help me out.
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Hongkong & Shanghai Banking Corporation [HSBC] customer support has been notified about the posted complaint.
Jun 18, 2014
Updated by Yengkhom Ranjan Singh
One correction: ICICI bank credit card xxxx xxxx xxxx 9937 should be HSBC bank credit card xxxx xxxx xxxx 9937
Complaint comments 

Comments

Hi Mr. Yengkhom Ranjan Singh:

I have been a victim of same fraud. The only difference is I had a ICICI credit card. This happened with me on 10th of June. BANKS WILL NOT HELP you in this case. I can not post my phone number here. Email me on [protected]@gmail.com with your phone number. I will let you know what you can do. Just so that you trust me that I'm also a victim like you I will give you one clue. The person who called you must have asked you that you will avail a discount of 10% on all purchases and you will also receive a free services kit to your address. I'm sure in the second call someone must have called asking your address. My transaction was made at Grit Edu_payTM. These banks don't even bother to trace and nail down these merchants through which these fake callers cheat innocent people. Anyways, please email me as soon as possible. Or drop your telephone numbers here.

Mr. Yengkhom Ranjan Singh:

See this to believe it: https://www.consumercomplaints.inicici-bank-limited-fraud-transaction-done-from-icici-bank-credit-card-c898252

There are more victims of same scam. I am a an ICCI Bank Customer since 10 years now. And this is what I get. I'm going to close my account with the bank now. And I am going to take this fraud to the next level posting it in every online complaint forum so that people are aware how these ICICI Banks treat their customers after they are cheated. I understand this does not happen one way. But still bank can't just raise their hands saying it was 3d Secure Transaction and we will not raise the dispute. What BS !

I will use every blog, every forum, every complaint platform to make people aware of this Bank, The Fake Caller, and the merchant named Grit Edu_PayTM. Bank have to RESPECT CUSTOMERS. I lost my hard earned 8, 750 bucks.

This is the reply I got from HSBC... They are not helping us... I hope we need introduce such system which a customer can block the settlement in case of online transaction...

REPLY FROM HSBC
[protected][protected]


Dear Mr Yengkhom

Your Credit Card 4384 xxxx xxxx 9937

Reference Number 5725618

Thank you for your email dated 18 June 2014 regarding your credit card
with HSBC.

We regret for the inconvenience caused to you.

I have reviewed your card records; the transaction of INR 8750.00 is
approved on 17 June 2014 and not yet billed on your credit card as on
date, hence we request you to write back with dispute form once the
transaction is billed on your credit card.

Since settlement of credit card transactions is an automated process
facilitated through Visa / MasterCard, I would not be able to hold back
a payment to the merchant. In order to help you decide the next steps, I
am listing herein options available to you.

As per credit card norms, if the merchant does not submit a charge slip
or an acknowledgement of the transaction to us within 30 days from the
transaction date, the charge will be made invalid and the transaction
will not reflect in your credit card statement.

If the Merchant does comes in for a settlement and the transaction is
billed to your credit card account, you may dispute the same by sending
us a signed credit card dispute form mentioning the transaction details
along with reason why the transaction is being disputed.

Please download the same from the link provided below:

http://www.hsbc.co.in/1/2/miscellaneous/application-forms#cc

Mr Yengkhom, you may send across your transaction dispute form to us
using any of the options listed below:

• Email a scanned copy to [protected]@hsbc.co.in mentioning reference number
5725618.

• Fax your dispute form to us on[protected]

• Post it to the address mentioned below:

The Hongkong and Shanghai Banking Corporation Ltd
Credit Card Division
Dispute Desk
PO BOX 5080
Chennai 600 028

On receipt of your transaction dispute form, the matter will be taken up
with the member bank and would take 30 - 45 days for resolution. Sales
slip retrieval fee or chargeback handling fee of INR 225.00 will be
levied to your card account only if your liability towards the disputed
transaction is established.

Please feel free to write to us if you require further clarification

A complete list of our Phone Banking numbers is available at

http://www.hsbc.co.in/in/personal/phone.htm

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely

Rupa Rani Rayapu
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)

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