HTC — customer service

Boricha Chetan

Address:

Mumbai City, Maharashtra

I had purchased HTC Desire 816 on 7thjuly 2014. After 1month of purchase there was problem with touchscreen hence, I had to submit my device in service centre. So i submitted my device in service center on19th August 2014. Today it is 17th of september 2014 i have yet not received my device. Whenever i call customer service what i get to hear is call after2 days or call after 1week. From last 1month they are yet receiving the mobile part from taiwan. If the part is not available why don't they give replacement. They don't even share what's the problem with phone. Their customer service employees are also not helpful. please help me with this problem. Thank you.

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Comments

ATISH GARG

from Ludhiana, Punjab

MY NAME IS AATISH I AM HAVING HTC DESIRE 700 MOBILE.AND I HAVE BOUGHT IT TO SUBMIT IT ALL THE TIME TO HTC SERVICE CENTER YES I HAVE SUBMITTED IT AT SERVICE CENTER 3 TIMES IN 2 MONTH AFTER THAT THE PROBLEM IS NOT RESOLVED.EVN I HAVE DONE ALL THE THING CALL TO CUSTOMER SUPPORT WROTE ON FACEBOOK. DID ALL THE THINGS.PROBLEM IS STILL NOT SOLVED. ONE MORE INTERESTING THING THERE SERVICE CENTER LANDLINE NO IS ALWAYS BUSY THEY JUST PUT THE RECEIVER OFF.ONE MORE INTERESTING THING THEY TOLD ME NOT TO INSTALL APPS IN SMART PHONE RATHER THEN SOLVING HARDWARE ISSUE.IF CUSTOMER HAVE BOUGHT SMART PHONE THEN HE WLL OBVIOSLY INSTALL APPS .CAN I HAVE SOME SOLUTION.?

Boricha Chetan

Thank You very much.