HTC — device not receive till time

Address:

Dausa, Rajasthan

Hello sir I inform that you my handset HTC desire 616 is submitted by me your pickup point First mobile date 16 march 2015 but still problem not resolve by your hand He told me your handset come is 15 days but till not receive I am calling serive center toll free 1800... every week but still real reply are pending so kindly provide me my handset now your time limit is also cross line