HTC — FED UP WITH NEW HTC DESIRE 210 DUAL SIM/FRUSTRATED WITH POST SALES SERVICE BY HTC - FROM CHENNAI

Address:

Chennai, Tamil Nadu

I happened to purchase a brand new HTC DESIRE 210 DUAL SIM mobile on July 14, 2014. The IMEI NO of my moble is [protected]. Unfortunately the mobile developed a headset jack problem and the sound clarity became poor and now the problem is really bad. I raised the complaint with HTC TVS Service Center(Chennai) on September 22, 2014, last month, but I have faced several challenges and till now my problem has not been solved and I am terribly frustrated. The problems I have faced are: Initally when I raised my complaint on September 22, 2014, and approached the service cntr "TVS Service cntr Anna Salai - Chennai" I handed over my mobile, and I was promised that it takes maximum 7 to 10 days to solve the problem. When I went back to the service cntr, after few days, I was told that they are not sure as to when the motherboard will arrive and since there was no clarity, I was forced to take back my mobile with the promise that once they receive the motherboard(replacement part), they will call me back, BUT THIS HAS NOT HAPPENED TILL DATE. I have been going back and forth to TVS Service Cntr for more than one month now and still they have not received the motherboard. I made multiple calls to HTC Customer Care and on two occasions, (the reference nos of my conversations are 14IND[protected] and 14IND[protected] I was promised that the motherboard will be shipped to the service cntr and my mobile will be repaired, but unfortunately false promises were made and still now neither TVS Service Cntr has received the motherboard and neither my mobile problem has been solved. Whenever, I attempt to call HTC Customer Care or the Service cntr, the numbers seem to be busy. Communicating with these guys itself is a big problem!!! I have to travel long distances multiple times and make numerous calls to address my problem. On the final occasion, when I called the HTC Customer Care, they told me that they will replace my device and they will take maximum 7 to 10 days to do that!!!. How do i trust them anymore???? I AM JUST FED UP WITH HTC. BY MAKING FALSE PROMISES AND BY NOT SOLVING MY PROBLEM, IT SHOWS THEIR LACK OF PROFESSIONALISM AND THEIR LACK OF APPLICATION IN AFTERSALES SUPPORT.I WOULD LIKE TO RAISE A COMPLAINT/LEGAL NOTICE AGAINST THIS REGARD and it will be appreciated if someone can help me in this regards.Looking for prompt response. PS: If you are looking forward to any evidence or information, I will be glad to provide you with the same.With best regards, Arjun