HTC — Hopeless and unreliable service setup

Address:

Ernakulam, Kerala

The charging port of my HTC Desire 620G mobile phone got damaged. It is a brand new phone. I had entrusted the phone for repair with M/s.TVS Electronics Ltd. at Ernakulam on July 4, 2015-QBS[protected]. Your customer care service and that of TVS Electronics Ltd. are as good as they do not exist. It is impossible to contact them in any manner. Though you talk about tracking repair in your website, this is also a facility that apparently does not exist. Today, I personally approached your service outlet at Ravipuram, Kochi 62016. There was a person sitting there wearing a TVS Electronics uniform. He was extremely arrogant and did not even look up from his work to see who was talking to him. No useful info was given. Obviously you must be receiving countless complaints like this with a service set up like what you have. Still, I am hoping against hope that some action may be taken to provide some relief in this case. These arrogant persons sitting in these service outlets may be dishonest too. What is the guarantee that your customers have against their swapping genuine parts from our phones in the gray market and making some extra money? Do you feel that your mobile users should wait for such long periods as 3/4 weeks to get a minor replacement done.