HTC — HTC Handset poor support

Address:Thiruvananthapuram, Kerala

I am having desire X and given to your service centre Ascent Technologies TC 26/255, Chahaya, Mettucada, Thycadu. P.O Trivandrum, Kerala 695014 for Power On Off button and poor back up issue on 19/07/2014.The committed 7 business days for repair and and i have not received my handset so far.Mean time i contacted service centre and they have not provided probable delivery time also. Today i have received a call from Ascent technologies and they are informed me that my mobile display was damaged (When i handed over to Ascent technologies on 19/7/14 there was no damage on the display ) and no more service possible. I have contacted your toll free tech support[protected] and your executive did not answer or clarify my queries and i think he muted the phone and kept me for a long hold and disconnected unanswered (please check if you have recording and monitoring systems call time was 29/07/14 1608 hours, I not remember that poor guy's name) Now i dont know to whom should i contact further to get it repaired Please help.
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