[Resolved]  HTC — HTC - REPLACE OF HANDSET

Address:

Bangalore, Karnataka

Hello sir/madam We purchased a HTC desire 500 phone on 01st January 2014 in jayanagar Bangalore and we have faced lot of problems in that handset, voice breaking, voice clarity is not there, call disconnects suddenly, if any person calls it doesn’t connect. As it is new handset n I have great respect towards HTC I thought it is problem of network and I raised a complaint to my mobile network service provider and even changed the sim n got new sim card also they checked the network connections where I use my phone most n they said everything is fine and again I got the above said problems n this time I gave handset for service at your service center - TVS ELECTRONICS LTD., BANGALORE near south end circle they told some motherboard problem and it is replaced and we had kept in observation it is fine now, but again I faced the same problems after 2-3 days again I gave to service at your service centre but they didn’t even give a receipt and told they will sort it out n give to me. When I raised for receipt they said please wait and they went inside and came after 10-15 minutes and said handset is in good condition. Again after a month I face same problem as I was not able to go to service centre my friend went there and they repeated same as second time when I gave for service like not giving receipt and told to wait for some time n gave the phone and said it is in good condition. I can’t go frequently to your service centre and get repaired and I am also close to expiry of warranty. Please replace the handset or repair it properly. After one month my warranty expires please sort out the issue. Your persons are not fixing the issue Please do the needful, the amount to purchase your handset is huge to me but it is giving me lot of issues. Please fix it ASAP.