HTC India — Htc desire model 526g plus restart problem

Address:

Mumbai City, Maharashtra, 400023

My mobile handset as stated above has been submitted to the service centre of HTC situated at NEW Exccessor Building CST Mumbai on 6/6/2016. the problem faced by me was the mobile handset after switch on would automatically after 1 minutes would get switch off and restart again. even after updating the software by the representatives present at the service centre the problem still occurred hence upon the advise of the representatives of the service centre the handset was sent to the company for repair (i was informed by the representative that there is a hardware issue ) i was informed by the representative on 13/6/2016 to come and collect the repaired handset. i went to collect the handset, after the handset was handed over to me when i inserted my sim card in it and switch on, i was shocked to see that the handset got switched off after 1 minute and auotomatically got restarted. I then shoewd the handset to the technical adivisor present at the service centre they also noticed the same problem and once again they sent it to the company for repair. once again on 20/6/2016 upon calliny the HTC service centre i was informed that the handset has arrived and to come and collect the Handset. on 20/6/2016 when i visited the service centre same problem occured and once again the hnadset was sent to the company for repair. Twice the handset was sent to the company, but the company didn't resolve the problem for which it was sent. the aforesaid fact is Self Explanatory and Sufficient enough to show the careless and Dishonest attitude of the company. The company is concern only with the sale of the product and the margin of the profits gained. The Company is least bothered with the resolving the defects occured in the handsets (even which are in warranty) as well as the grievances of the customers. Due to the aforesaid careless, negligent and dishonest attitude of the company i had to face hardships, and also had to undergo mental trauma and agony. I hereby call upon the company to provide a new handset immediately. Take Notice that if the Company's fails to provide a new handset within 7 days of the receipt of this complaint then i shall take apppropriate Civil as well criminal legal action against the Company and the Company shall held itself liable for the consequences arising thereof.