HTC India — HTC Sold me an inferior quality phone

Address:

Gurgaon, Haryana

hi I'm so sorry to say that consumers like me have to go through so much trouble having spent our hard-earned money on buying inferior products from brands that go at length to make them look amazing. just a month back, after a long wait and having saved enough money, I thought of purchasing a new smartphone. in excitement of being the soon to be the owner of a brand new phone, I went to the retail store. I had HTC in mind as their phones look nice on the surface at least. I hadn't ever used any HTC phone before, so wasn't really aware of troubles I might have to go through. anyway, after looking around for a while and checked out a couple of models I decided to buy HTC desire 500. the phone really classy, with a sleek design, and attractive red borders and white back cover. I was really excited at the prospect of holding an attractive phone in my Hand & play with its myriad of cool features. having used the phone for a little over a week I sensed something was amiss. the phone's was dying more often and faster than I ever expected. I was charging twice daily, yet with a moderate use, the battery would run out faster than the municipality tap water. it all reached a tipping point when one day, I was out and my phone had died out completely. Due to which imissed so many important calls. I could sense the trouble coming along. I did a Google search to see if there was some issue with the phone, and to my surprise, the top resulty talked Exactly about the issue I was facing. after reading a couple of reviews I found out that HTC desire 500. has inherent battery issues. I immediately called up the customer support which refused to accept there was any issue with the model, and asked me to take the phone for repair. I told them that it was not a defect, but a more ingrained problem with the model. Maybe that's why HTC is not even promoting this model although it was launched Only last year maybe in November. I feel so cheated and disappointed to have wasted 18k on this useless phone that just doesn't serve my purpose at all. people advised me to sell it off. but I really dont want to cheat anyone and make him waste his money as I did. I urge this forum to save consumers from being cheated by brands that make and sell inferior products.