HTC India — Insensitive and least bothered-htc-for its customers

Address:	400607
Website:	www.htc.com

Please note that i have given my htc desire 826 handset twice within 10 months of purchase for repairs at your service centres.. Once in thane and once at paragon phoenix mall.. Both was tcs electronics... The problem for teh first time was that teh camera didnt work and the headphone jacket was not working... After getting these problems repaired where i had to wait for more than a month.. Within 2 weeks teh display was not working... I gave the handset once again for repairs... It was repaired and given back to me after 1 week from a centre which you call as walk in repair centre which means that the problem will be rectified on teh spot... Anyway again after 2 months from match 2016 onwards there is a problem with teh touch screen and appearance of a black mark on both the sides of the screen which is becoming wider and wider with time...In last week of march’16 or first week of april’16, i happenned to be in kolkata so i visited your kolkata service centre which is located in e-mall near chandni chowk... To my utter disgrace the service incharge there who was a female by the name of moupriya dey literally asked me to leave the service centre because i was just 5 minutes late of their closing time stating that the system is closed whereas i could see there were other customers who were being entertained,, inpite of my several requests and pleading.. Still she was very rude and unprofessional and asked me to leave.. When i said that i would highlight this to senior authorities.. She had the guts to say that i can do whatever i want…..
Is tis the way your service executives are taught to handle customers??? Or does htc think that its customers are captive and they can do whatever they want as the customers do not have any option.. Is their any concept of customer satisfaction index at htc as a service organization… i too hold a senior position at an all india level in the customer service department of an air conditioning company and had this happnned to any one of our customers…the manager incharge would be terminated on the spot for such unruly and unfriendly behaviour with a customer…

Any way, i was not allowed to submit my handset…immediately on the same day i reported this incident to your customer care through mobile chat…they said that they would look into it and revert to me…but till date nothing has been reverted to me…. Now the touch screen problem still continued and the spot also has become more prominent…. So you will find that i have been suffering with the handset bought fro rs.25999.00 almost from the time i purchased and has been subjected to severe harassments from all your service centres…..
Keeping the above in mind, i hereby place my demand for a replacement of the handset immediately after you receive this complaint…. Failing which i will be forced to approach competent legal authorities as i have all the document related to the various problems i have been facing….

After writing on the e-mail id of htc i have received a simple automated response stating that someone will contact me within 24 hours but 7 days have paasedd there is no response from any of them

Regards
Sanjay dubey
Deputy general manager
Customer service
Blue star limited
Mumbai/thane