HTC India — MY HTC mobile repair work

Address:	400051
Website:	www.htc.com

I had purchased mobile last year make 816 g. Facing problem against its powering on after getting of due to alarm battery low. I had submitted the mobile to htc care collection center at vile parle west - mumbai-prime mall - my ticket no is [protected]. I was not getting any status and today i came to know online that in my status its mentioned i refused the quotation and mobile is at collection centre this has taken me to surprise and shock that without my consent how wrong statement is done on service status, i was to get quotation and i had never denied, in fact i was told from mumbai repair center at kurla that my mobile is being send to delhi for repair and i will get the quaotation and my mobile will get repaired. This is real harassment of the customer against mobile repair by htc. First of all battery temp low how the mobile goes out and sever repair is required just after one and half year is not understood, i therefore strongly express my dissatisfaction on what htc service is being provided to me, no proper respond from care center after submitting the mobile to close the matter properly, please look int to the matter an i wnat my mobile repair properly, my mobile mac no [protected] & [protected].