[Resolved]  HTC India — replacement of faulty HTC ONE handset

Address:

Mumbai City, Maharashtra

DEAR SIR, My Name is Abhiraj Bhagat, cell no.[protected], place- mumbai I bought HTC One for its unique design & specification ( particularly for its Ultra Pixel Camera) at Rs. 40, 675/-. now this handset is with HTC service centre for the THIRD time. first time the handset suddenly stop working in a month then they repaired it, second time there something vent wrong with camera, every-time i turn on my back camera it has a pink tint... again the repaired it, after that its charger!!! they replaced that... after latest update released by HTC, handset started to work terribly, this handset totally gone mess that time that time they updated the software n after that again something wrong with it battery again, it started charging problems, sometimes you have to turn off the phone in order to charge, sometimes it just doesn't charge at all, and then suddenly it just starts to charge normally like magic happened. Constantly having this problem just made me impatient.. result is again for repair!!! after telephonic conversation with HTC customer care person, i told her that I am not going to accept this faulty handset..then she was telling that the handset is not faulty, n funny thing is she was telling me that this third time they repaired this HTC one handset n now they had replace battery n its cover and one part (exact detail I don't know ), previous time they had replace camera, battery and its cover!! Still she was trying to convince me to use this handset, all these repair works are normal n if again there will b any problem well look after that!!! I don't understand HTC really have serious policy for how many time they are going to repair the handset.. Almost more than 25-30 days this handset is submitted the HTC after date of purchase n 6 time I had been to HTC Customer Care Centre... I HAD FOLLOWING EXPERIENCE WITH HTC CUSTOMER CARE SERVICE I had three conversations with three persons.. First on telephonic conversation with HTC (HUMA) on 30th Aug I told her them that I am not going to accept this faulty handset for the third time..then she was telling me that the handset is not faulty n FUNNY thing is she was telling me that this third time they repaired this HTC one handset n now they had replace battery n its cover and one part (exact detail I don't know ), previous time they had replace camera, battery and its cover!! Still she was trying to convince me to use this handset, all these repair works are normal n if again there will b any problem well look after that, then she asked me to wait by evening or up to Monday morning for case check, Monday morning I had chat with Seema _ (Serv Rep) she said The replacement was rejected because there was no major repair done in your device and device is out of warranty, after that I immediately called on CS number and had discussion with HUMA_ (Serv Rep) I asked for all explanations about rejection of my Handset Replacement request, she was not able to explain the same, then she told me that she will call me back by evening but she didn’t called, then I called to customer care number n told them that no one had contacted yet, I gave him details then he told me that she will call me within 2 minutes, then SACHIN called me, again we had long conversation on the same, this time he told me that THIS DECISION OF REJECTION REPLEMENT OF THIS HANDET IS TAKEN BY HIS TEAM WHICH INCLUDING HUMA.. HE TOLD HTC NEVER REPLACE ITS FAULTY PRODUCTS THEY WILL REPAIRED THAT.. EVEN HE WAS NOT ABLE TO explain what is actual fault causes last three repairs n function of replaced part OF THAT HANDSET… he only knew what they have changed.. I told him to mail me all the details of repair work and REASON OF RECTION OF MY REPLACEMENT, FIRST TIME HE DENIED TO GIVE IN WRITING, HE TOLD ME THAT HE CAN NOT GIVE THIS THING IN WRITING, AFTER LONG DISCUSSION HE TOLD ME THAT HE WILL MAIL ME ALL THIS THINGS IN WRITING, AFTER THAT HE MAIL ME N THERE IS NOTTHING ANYTHING ABOUT THE REPAIR WORK OR ABOUT THE REJECTION OF REPLACEMENT REQUEST.. WHAT KIND OF CUSTOMER CARE SUPPOR HTC IS PROVIDING IN INDIA??? SO PLEASE HELP ME TO FIGHT AGAINST HTC FOR ITS CARELESS POLICIES FOR ITS CONSUMERS IN INDIA ..