HTC — Mobile Not delivered till date -Touch Panel function abnormally(In Warranty)

Address:

Kolkata, West Bengal

Worst experience after using HTC for 3 months .I had bought a HTC Desire 816G handset on 05/11/2014 from a mobile shop which is located nearby my house.After using the handset for three months certainly the touch pad was not functioning properly and almost I have to double tap on each and every icon to get open and I refer to the shop from where I bought the mobile, the executive over there format my mobile phone but the problem still occurred then they told me to visit the HTC Service Center and then I took my mobile to the service center, unfortunately there is only I service center in kolkata and the que is also very long but whatever I showed the mobile to service center executive, she told me that this is a internal problem of the handset and they wouldn't charge me (in warranty) but the parts are not available here they will refer to their chennai service center or they will sent the mobile to Taiwan, then I deposited the mobile over there on 27th January 2015 and they told that it will take almost a month but today on 28/02/2015 when I had gone to the service center to check whether my mobile is ready or not but till date the mobile is not ready and they told me the handset is lying in their chennai office and when i asked them how long it will take they couldn't answer me Please tell me what should I do as 1 month out of warranty period got waste in service center only. Model-HTC DEsire 816 g, S/N - LC49XYE45487 Service Report NO- Q8S[protected] Warranty -IW IMEI- [protected] Part No- 99HACH006-00 Expect RTN Date-27/02/2015 Soham A Choudhuri soham.[protected]@gmail.com