[Resolved] HTC — Mobile not working | |||
Hi, I purchased HTC ONE X S720 E WHITE mobile phone on 07/10/2012. After an year it started giving problem with its display. On investigation by HTC service centre its motherboard was faulty and need to be replaced. Since it was in warranty period they replaced the motherboard on 29/08/2013. Again after a month, the mobile got switched off suddenly and was not getting started. Even after connecting to electricity supply it was not getting charged. I submitted the phone to service centre again and this time also they replaced the motherboard in warranty period on 27/09/2013. So this happened twice within an year. Now again in Oct 2014, approx after an year, the mobile again got switched off suddenly and not getting started. I submitted the phone again at service centre and they said the mother board has to be replaced. The approximate cost they asked me for is INR 17000. I cannot afford to pay 17000 INR every year for such a branded mobile. The mobile got the same issue thrice in two years but company is not ready to compensate. From the background history we could clearly see that the piece is faulty but the company is not ready to do anything saying that its electronic equipment and we cannot do anything since its out of warranty. I have all the receipts and documents with me if needed. I want my mobile to be replaced with the new one at free of cost. Please help. Thanks and Regards, Swati Khadgi. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved HTC India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
bought htc m7 in june 2014 online shopping clues. day 1: camera and the charger not working. 7 months later mike stops working. Took it to jayanagar bangalore. It is a moulded dmodel. They never to bother to call me. After a day of 40 calls they say i have got it repaired abroad. i have never gone abroad. Now they say the mother board is broken. They said I have bought a defective piece. Then how did it work for 7 months. They would have broken when they opened it. I am a busy practicing doctor. Your tollfree number is not reachable and the hotline is a real waste. The staff in htc repair shop in Bangalore have been very rude. I bought the mobile for 35000. Now they are asking to pay 2500 towards global warranty plus 20000 rupees to repair it. They say that one year warranty is applicable. if i want the warranty they asked me to go Hongkong and get it repaired.
My mistake was I bought online. 1. How do I know it is a defective piece in a moulded set? How did it work for 7 months ? Why do you give one year warranty when it is not applicable? The charger provided with the set when connected, says connect original HTC charger. What a joke ? Contacting HTC people is a herculean task, if they come on line by mistake they start shouting as if they have given the mobile free of cost. NEVER I HAVE BEEN INSULTED SO MUCH AS A LADY IN THE JAYANAGAR SHOP BEHAVED. I have already got the latest I Phone . I have used samsung, sony erricson, nokia, LG. None have got spoiled. I like new mobiles, thats why i keep changing mobiles. I have my friends in the medical fraternity and to all my friends NEVER TO BUY HTC. Let me see if you can do something. My imei number is [protected]. Everything in the mobile is working except for the mike. Kindly advice.
My mistake was I bought online. 1. How do I know it is a defective piece in a moulded set? How did it work for 7 months ? Why do you give one year warranty when it is not applicable? The charger provided with the set when connected, says connect original HTC charger. What a joke ? Contacting HTC people is a herculean task, if they come on line by mistake they start shouting as if they have given the mobile free of cost. NEVER I HAVE BEEN INSULTED SO MUCH AS A LADY IN THE JAYANAGAR SHOP BEHAVED. I have already got the latest I Phone . I have used samsung, sony erricson, nokia, LG. None have got spoiled. I like new mobiles, thats why i keep changing mobiles. I have my friends in the medical fraternity and to all my friends NEVER TO BUY HTC. Let me see if you can do something. My imei number is [protected]. Everything in the mobile is working except for the mike. Kindly advice.
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It was heating to much even also when I was using Bluetooth device for talking
Very poor battery backup
after some day I come to know after cross checking that their is problem in incoming calls also even full network showing...when everyone is complaining me that your phone is switch-off...after some day its touchscreen also stop working
I show it at Delhi service center on 14may15 (201, behind PSK, nirman vihar)
he told me that he will give me back after 30-45 working days
I was on official tour at Delhi so its not possible me to wait these much time in Delhi
I complain to customer care also on 16may2015 they also didn't give me any solution
then after on 20may15 I visited to allahabad service center same things he is also telling
ie 30 to 45 days
again i called customer care, ticket no-15ina[protected]
my handset is below one month old how can I leave it to service center for 45 days
I want a new set or my money back
I don't ever want to use htc mobile in my life neither my near ones