HTC — no replacement being given for a defective phone

Address:Mumbai City, Maharashtra

I had purchased the phone on the 15th november 2014 by Cash Payment. The phone had a software issue and crashed on the 27th November, on the 28 i submitited the phone at the service center and asked them to replace the phone for me which is only 15days old after which till date i have been following up with them for the phone. they have only being giving me excuse that they are trying to arrange for the spare part. i would request you to take the some serious step in this matter and get me a replacement.(14INCW50ENA001210)
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