HTC — Poor service

Address:

Pune, Maharashtra

I purchase HTC 820q dual SIM in the month of Dec 2014, which in under warranty. i visited TVS Electronic Ltd, Pune for service as phone SIM not detecting, service station kept my phone for repair / replacing of mother board and given time frame of 10 days but till date no response from the service center and even there is no proper information getting from them. This is real poor service given by HTC to customer, Can you help out me to know the exact status of my phone . My mobile no is [protected].