HTC — Repair issues

Address:

Dehradun, Uttarakhand

Hello, My HTC desire 616 cell phone was sent for repair on 20.02.2015. I had bought it on 03.10.2014 so it is still under warranty. The serial number is WT48MY201961. The job card number is DED[protected]. A part of the screen and the aux cable port was damaged. I had gone to the service center in Dehradun and it was made known to me that the "service center" here was nothing better than a courier service as all they had done was send my phone to the workshop in Gurgaon. Now it has been more than 5 weeks and there has been no notification from HTC. The “service center” here refers me to the call center where all lines are busy and when one finally gets connected, they disconnect the call. I tried the live chat option mentioned on the website and all they have done in my 5 interactions with them is give me false hopes and delayed dates for the repair of my phone. The first date they had mentioned was 18.03, next was 21.03, then 24.03, 27.03 and the last time they told me that the part required for repair has not been procured as yet. This is pure harassment as I don’t understand how difficult it is to procure a part for their flagship desire cell phones. Moreover, inspite of the phone being under warranty, they had told me that I would need to pay around 4000 INR for repair. I don’t mind shelling out money but I want my phone as soon as possible and for now a proper valid date for its repair.