I have given my latest launched brand new HTC Desire 816 phone for repair on 7th Oct 2014. Till date I cannot check the status of my phone. Customer services are not helpful at all, they do not respond in a proper way. Every time I call them they give me some or the other date to call up again and inquire. I need help urgently. My ticket number is 14ina[protected]. I am not at all satisfied with services. I am thinking not to recommend any of my known ones to buy HTC phones just because of the very poor quality of services.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved
HTC India customer support has been notified about the posted complaint.
Model No: M7 PN07140
Serial No:[protected]
Problem: Overheat
HTC had collected on 2014/12/03 for repair. I have called follow up the phone status many many time. But still can't get
any answer when i can get back my phone. I therefore wish to make a claim a new phone and proctector screen from HTC. Please reply me as soon as posible.
Thanks
Tan Wan See
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Serial No:[protected]
Problem: Overheat
HTC had collected on 2014/12/03 for repair. I have called follow up the phone status many many time. But still can't get
any answer when i can get back my phone. I therefore wish to make a claim a new phone and proctector screen from HTC. Please reply me as soon as posible.
Thanks
Tan Wan See
[protected]