Http://gifts2nri.com — Same product not delivered as shown on website

Address:New Delhi, Delhi, 110064
Website:gifts2nri.com/CustomerService.htm

I have ordered bhaiya dhooj tikka from this website. it was showing that free silver coin will be delivered along with it. despite repeated calls and remainder no one is gving me appropriate answers. they are also not initiating process of returning money. please help me with ths.
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