[Resolved] Hul Pureit — Gkk of 23 l pureit classic expired prematurely | |||
Ordered a 3000 litre gkk fitted by pureit on 30 apr 16. It gave only 800 litres output and stopped functioning on 25 jul 16. Lodged a complain with pureit on 28 jul 16, complain no. C[protected]. The gkk with manufacturing defect not yet repaired/ replaced by pureit. The local dealer/ service provider of pureit called and demanded rs 100 for visiting and inspection. He said it is no use visiting and blamed my water quality for premature expiry/ malfunction of gkk. He refused to repair/ replace the gkk and is putting pressure on me to buy a new gkk. Was this information helpful? | |||
Aug 6, 2016 Complaint marked as Resolved On 02 Aug and 03 Aug 16 I emailed [email protected]. They replied back saying they will take action within one working day.
On 03 Aug 16 I received a call from Pureit product support Bangalore, mobile number +918067570200. The caller asked details about my problem and said they will call the area manager Mumbai and have the matter resolved.
On 4th Aug 16 HUL Pureit finally send a technician and replaced the faulty Germ Kill Kit with a new one.
Though with a little delay and a some hesitation HUL Pureit finally took corrective action to replace the faulty product supplied by it thereby taking steps in the right direction towards protection of consumer rights.
I thank HUL PUREIT for the support extended to a customer towards protection of his basic rights as a consumer.
I also thank this forum for the support extended throughout my ordeal.
Thanking you
Koushik Roy PureIT / Hindustan Unilever customer support has been notified about the posted complaint. | |||
 2 Comments | |||
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
making any statement, whether orally or in writing or by visible representation which:
falsely represents that the goods are of a particular standard, quality, quantity, grade, composition, style or model;
falsely represents that the services are of a particular standard, quality or grade;
HUL Pureit advertises and claims that it's GKK's gives the amount of water they are rated for.
After the product gave only an output of a quarter of its rated value, when the consumer approached HUL Pureit, Pureit/ it's reps refused to repair/ replace the defective product and tried to justify the low output by saying that
1. A GKK only gives half the rated output normally
2. If the output is less than half the water quality is bad
HUL Pureit therefore may be held guilty o[censored]nfair trade practices for false representation/ claims of performance of the said product for misleading the customer