[Resolved]  Hyundai Motor India — Car not starting - Repeated Problem

Address:

Chennai, Tamil Nadu

Dear Sir Having high expectations from Hyundai, we have purchased a car dated 16th October 2013, Model: i10 with Registration no. TN11X 8766 and Chassis no. MALAM51CLDM402028 from Express Hyundai Service, Sholinganallur, Chennai. On 13th July 2014, the car did not start and I informed the Express Hyundai showroom. They did some repair and informed me that everything is fine and asked me to monitor for 2 to 3 days and give them the feedback. Again on 16th July2014, the car did not start again and a complaint has been registered with the showroom. Their driver came and took the car to the showroom. They informed me that they have checked everything and assured me that there will not be any problems in the future and handed over the car on 21st July. Please note that during this time, the car under went some service also as there were minor dents which were taken off during the service. The same problem of car not starting repeated again after a week and this time, the service person told that a switch in the self motor is faulty. I was told that the same has been replaced and I will not face any problem henceforth. Again on 17th September, I faced a similar problem with the car not starting. I called up the showroom again and informed about the problem. The Hyundai representative told that no driver is available today and will send a driver on 19th September. The driver came and took the car to showroom. The In-charge told me on 19th September evening i.e. today that they found one of the battery was faulty after thorough checks and the battery need to be sent to the battery company to get their feedback. I’m not sure how much time will it take this time to get the car back. But after experiencing the repeated problem of the car not starting, I with a great pain have to say that the car is a defective piece. The irony is that we cannot plan on a holiday, or a long drive which was one of the main reasons of having a car. This recurring problem is causing a lot of mental agony and also disturbance at my work place. Hence forth, I request you to please live up to the expectations of the customers and take an immediate action towards resolving this issue forever. Awaiting your response. Regards Krishnakanth