Hyundai Motor India — Complaint against Manager - Tadbund Service Center, Hyderabad

Address:

Hyderabad, Andhra Pradesh

My name is Chandrashekar S from Hyderabad. This complaint is against Manager Mr.Rajashekhar – Talwar Hyundai, Tadbund and his contact number is [protected]. My vehicle number AP09BG2467 should have got picked up for service on June 5, (Mr. Riaz called me multiple me and pushed me to give my car for service stating that I can avail free discount either for my shampooing or 4-alignment). My vehicle was not picked up despite my caling the service center couple of times.I have raised complaint with [protected]@hmil.net and have received a reply stating that this issue would be resolved. It was really shocking that when Mr. Rajashekhar called me later in the evening of June 5 and he was very rude and was trying to support his staff Ms. Swati who he said didn't inform him of the calls that I had made. Also, he went to the extent of saying that I can report this kind of attitude/ rude behavior to the senior management and no action can be taken against him as he said that the issue would have to be handled by him only, which is really shocking and sad. Even though he had mentioned that I would be given Rs. 1000 for the service on my vehicle, he has not obliged but just gave me only Rs. 400 as he deducted Rs. 600 for shampooing the vehicle, which actually is supposed to be free and that apart I should have been given Rs. 1000 discount. My vehicle was finally serviced on June 10, 2015. So far Mr. Rajashekhar has not even called and even apologized for his behavior as I had expected but on the other hand feels that I can raise this issue with the senior management and no action would be taken against him. I am sure that the feedback that I had given in writing also will not be shared with the senior management as he may try to hide or tear the sheet of paper in which I had written the feedback. Regards, Chandrashekar S Voice: +[protected] [protected]@gmail.com