Hyundai Motor India — Faulty Product and Poor Post Sales Services

Address:

Thane, Maharashtra

This is with regarding to complaint of issues with my Hyundai i20 Sportz CRDi. There are couple of issues I would like to high-point... Issue-1 - Within six months of purchase I encountered over-heating from air conditioning system. After long chase, Hyundai service team arranged for a technician, and I was informed that they have re-loaded some version of software to fix up the issue. Issue-2 - Cabin Noise, there was some irritant cabin noise from the rear side of the car, giving me a feeling as if I am driving a vintage car which was lying for quite sometime in Hyundai warehouse and finally sold to me for an exorbitant price of ~9Lakhs. Couple of experiments done on my car, 1.Servicing of doors, 2.Rear left side shock up replaced and then 3.Right side shock up replaced. Issue-3 - In last service on March'15, it was found that rear brake pads were completely worn out and required a replacement. I paid handsome amount for servicing in the hope it will fix up all of the problems In the same servicing I raised concerns about clutch hardness, as this was causing heavy inconvenience to feet and knees while driving. Issue-4 - Now comes the big surprise, I was again facing cooling problem, same as stated under "Issue-1" and submitted my vehicle for complete inspection. During this inspection one of the senior member of service station inspected my car and informed following bunch of issues: 1. Clutch plate assembly needs to be replaced 2. Broken radiator pipe and assembly 3. Fully worn out front brake pads If you track service records in your system, I have sticked to periodic maintenance schedule and maintained as per the frequency recommended by Hyundai motors. All servicing have been done only in Hyundai authorised service stations. It's a single handed driven car! I live in Mumbai and believe to have one of the best road conditions. Just to apprise you vehicle run is majorly from Home to Office. IMPORTANT If you look at the financial aspects, since July'14 till date I have spent INR 21, 000, and over & above this I have taken an annual AMC contract of INR 8, 500. Presently, my car is in service station and complaints under Issues-4 have accounted for expenses of INR 25, 000. CONCLUSION After observing so many technical glitches since the date of purchase, and seeing so many demand of repairs, I am pretty much sure it has something to do with manufacturing defect. The most unfortunate part is I am the owner of this defective piece sold by Hyundai motors. We prefer brands like Hyundai over competition, and as marketed by you as well, it's low maintenance luxury car with one of the finest post sales services. But based on my experiences I have my own doubts on all such claims. Just try and put yourself into my shoes, you don't buy a car worth ~INR 9 Lakhs, and expect to spend 45, 000 on maintenance in a year, do you? Can a car have so many defects & repairs since the date of purchase? Requesting an intervention from Hyundai management team to look into my case. In no way, I will take a yearly maintenance cost of 45, 000 onto me. I need a permanent resolution to all my concerns stated above and to financial aspects as well. Amit Vijayvargiya