Hyundai Motor India — Getting misguided by your branch managers and engineers.

Address:

Ahmedabad, Gujarat

On 17th April 2014, I had handed over my Hyundai i10 GJ1KH7863 to one of your franchise/dealer naming “Hyundai Authorized Dealer—Concept Hyundai”, Near Vishala Circle, Vasna, Ahmedabad, Gujrat. They said that there is a problem in the radiator of the engine and by changing that they told me that the problem will get solved. But, the next day evening, when I went there to meet them, they told me that I will have to repair or open the head of my car engine and I was told that it might cost me around 15000/- Rs and that will 100% solve your problem. But, it was all oral conversation and they didn’t give me any estimated cost and main problem in my car in written. But, I still waited till date 21st April 2014 and nobody even made an attempt to call me on what has to be really done. Getting fed up, I again went over there on Monday evening and I found that they didn’t do any repairing work in my car and they added by saying that your problem will be solved and there will be a cost of 15000/- Rs—again no written confirmation on what actually the problem was in car and estimated cost. I still waited uptil Wednesday that is 23rd April, but again I didn’t receive any call. When I went again to meet them I found that, without my permission they had opened the whole car-engine, while they had told me that they will only open the head of engine. So, these dealers are not at all having any idea, how much problem a customer is facing. Even after taking a week, they were not able to tell me that what is the actual problem in my car, and neither had they told me estimated cost. They are now telling me that the cost will be 55, 000/-Rs to 60, 000/-. How can one trust on this??? They are telling me change 80% part of the car engine including piston. How can that be possible that car which is 3 year old and has ran just 35, 000 kms can have such a problem? When I told them that you are misguiding customers and I will file a complaint against you, they all started laughing and making fun of me and told me that “Do what you got to do!” If I do not receive any positive response and get this problem solved, I am going to report complaint against Hyundai. So please contact these dealers and tell them to follow proper policies and help customer in a proper way. You can contact me anytime on my cell phone number: +91 [protected]. Looking forward for your help.