Hyundai Motor India — Hyundai grand i10 quality complaint

Address:Dibrugarh, Assam, 786001

I am an owner of a Hyundai grand I 10 sports diesel. My car is 2 years old and has been driven 18000 kilometers . I have faced a lot of problems in the car regarding the quality of parts used in the product.
After getting my third servicing done a week back, this Friday I went on a business trip with my partner to a place called ‘Wakro’ in ‘Arunachal Pradesh’ from my home town Dibrugarh in Assam. The distance was just 181 km.
On Friday my tire got punctured in middle of the jungle in a village called Medo near Wakro. The time was around 1:00 am. On trying to open the four nuts which connects the drum and rim of the wheel, one of the nut was moving free along with the stud inside connected to the drum. Me and my partner tried everything possible thing to open the nut but were not successful.. So now without opening the nut we could not open the flat tire . After several hours out of frustration we decided to drag our car to the nearest village which is Kherem. Being just 16 km it took 5 hours to Kherem as we had to push the car.
On reaching Kherem by 7pm in the night we could not find anything and the village was dead. We asked help from the villager and stayed the night over there at his place. The next morning we found a tire mechanic and showed him the car. But he said it could not be done by him so we have to go to Mankao to a welder and he would cut the nut using a gas welder. Mankao was another 15 km. By evening 4:00pm we reached Mankao & found the gas welder. The gas welder cuts the nut and takes it out. After taking out the nut from the stud fitted to the drum we tried to fit the spare tire to the drum and the stud goes inside the drum. Now I can’t drive because the stud will be inside the drum and it may cause harm to the brake. So I went to Chowkham to get a mechanic and had to stay that night in Mankao as it was already so late. Next day Sunday I found a mechanic, took him to Mankao from Chowkham . Somehow managed to open the drum and took out the stud .
I left from Mankao with the spare on with only three nut screwed to the drum. And my old tire got cut because I dragged it from Medo to Mankao around 40 kms. Now in the way in middle of the highway the spare tire also got puncher and now I am left with no extra tire with me. With no puncher store around I had to wait a long time asking for help with the cars passing by. By evening I found a good man driving his Amaze and got convinced to sell his spare tire for Rs 7000. I bought the tire being a bigger size then mine and fitted it and drove back to my town Dibrugarh by 11pm in the night.
The tire given in my car is the worst tire I have seen in my history of driving. And the problems I have faced in the car is unbelievable. I am very much disappointed and writing this letter to state my regret in buying such an unreliable car.
The car is still lying at my home with both the flat tires and the new tire which I bought is still on it. And I won’t move it till the company does anything.
I am not doing anything to the car now because I have spent all my money on bringing back the car from Arunachal to Assam.
And if the company does not bother to do anything I will have to post it in other social media sites and will see that no one buys this car again.

Cost and damages happened:-
Paid to the local people to push the car from Medo to Kherem - 4000.00
Paid to the local to push it again from Kherem to Mankao - 3000.00
Paid to the tire mechanic - 500.00
Paid to the gas welder - 3200.00
Paid to the drum mechanic - 800.00
Paid for the new tire - 7000.00
For the two night stay in the woods - 5000.00
Inconvenience cost - cannot be calculated
Damaged tire - 2 nos
Regards,
Abhishek Agarwal
Dibrugarh, Assam 786001
Reg no : AS06N5677
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