Hyundai Motor India — HYUNDAI Service & dealers behaviors feedback

Address:

Krishnagiri, Tamil Nadu

Dear sir/Madam, I am using Hyundai Accent 2004 Model 1.6L. TN 22 -6309 My address : Plot No: 22, Phase -II, Nandavanam, Near Gokul Nagar, Hosur, Tamilnadu, Pin - 635109. I recently bought this vehicle as a 3rd Hand. I know very well about Hyundai vehicles and Past 11 Years I am also working for Hyundai as a supplier. I have visited many times to HMIL and also I have worked for many Projects for Hyundai. 3 weeks back I have given my vehicle for service in Hosur dealer. While getting the vehicle for service they responded very well and done service also and I spent almost Rs.8, 000/-. Last week I have taken my vehicle to Bangalore and found following issues: After some 30 kms accelerator was not working well. I have to keep on press accelerator pedal otherwise engine is getting switch off. After service I have not received my Audio system remote as well as my pen drive which was there in my vehicle while giving it for service. After wards I called dealer end Manager, he sent some service guy to check the vehicle in last week. Some person came and checked. Some bolts are not at all tightened in Engine and the same thing I have shown to service and he tightened the same. He has confirmed throttle cable got loose we need to change and one cylinder area is getting oil leak and it is not working. These kinds of things why they are not checking during service. Then again I have informed Manager to take back vehicle for further service. Till now always he used to say I will send it today or tomorrow but no result. Sometimes dealer executives are not at all attending my calls. I am totally disappointed with your services and dealers behaviors. This week I have canceled my trip because of these failures. Please confirm whether should I wait or can I go for some other service or cell my vehicle. Regards, Karthikeyan.S TVS Motor company Limited, Assistant Manager - R&D, Mobile : +91- [protected] (After 6pm only). Land line :[protected].