iBall — Non availability of spare for repairs

Address:

Kolkata, West Bengal

I have a iball Slide i6516 tablet PC, the touch screen of which got damaged. I gave it to your Authorised Service Centre in Kolkata at Chittaranjan Avenue, Kolkata-700012 on 17.02.2015 for replacement of the touch screen. They gave me an estimate of Rs.1, 540/- and told me that it will be repaired by three days. But after more than a week, they called me today to inform that the touch screen for this model is not available and it cannot be replaced for now. They also told me that only if the Head Office can arrange for the new touch screen for this model, then only it can be repaired. I shall have to wait until your HO informs me about it. What is this? I use the Tablet regularly and will face immense difficulty without it for a long period of time.Is this the quality of after sales service of your company? The tab is 2 years old and the service centre's explanation is that as it is an old product, the part is not available. A product of price of[protected] Rupees has only a serviceable life of 2 years? How a company with such after sales service can become the no.1 in Indian tablet PC market?