[Resolved] Ibibo Group / Goibibo — Airline ticket refund not processed | |||||
We have booked air tickets with Goibibo for flight from Delhi to Indore on 12 Nov with Air India . But however since the flight has been rescheduled from Air India, we had to cancel our ticket and Air India agreed to pay full refund. After 15 days, we contacted Air India and they informed the refund money has been transferred to Booking agent Goibibo . We have contacted multiple times however Goibibo hasnt processed our refund fully until today. They are not responding to emails on time. We have given the details of refund from Air India to them to help out. We have made complaints with Goibibo customer care many times and issue has not been sorted out till now. Details of ticket provided below 1. Miss Muhilarasi Balasubramaniam- Ticket no[protected] 2. Miss Yavana Thangavel - Ticket no[protected] 3. Miss Shruti Sreenath - Ticket no[protected] PNR no JWE49 12NOV 18:00 NEW DELHI INDORE AI636 Goibibo Customer Care complaint no - 1046852 Regards Narendhar Sugumar Email id - naren.[protected]@gmail.com Phone no - [protected] Was this information helpful? | |||||
Complaint marked as Resolved
Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 15, 2016 Ibibo Group / Goibibo Customer Care's response Dear Sir/MadamGreetings from Goibibo.com We deeply regret for the inconvenience caused to you. Further we request you to please allow us time till EOD Thursday to get back to you. Thanks and Regards Mayur Gocare Team | |||||
2 Comments | |||||
Comments
Dear Narendhar
Greetings from Goibibo.com
Please share the scan copy of Air India Authorization letter along with photo ID proof for below customers:
1. Miss-Muhilarasi-Balasubramaniam
2. Miss-Yavana-Thangavel.
Thanks and regards
Mayur
Gocare Team
Greetings from Goibibo.com
Please share the scan copy of Air India Authorization letter along with photo ID proof for below customers:
1. Miss-Muhilarasi-Balasubramaniam
2. Miss-Yavana-Thangavel.
Thanks and regards
Mayur
Gocare Team
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Greetings from Goibibo.com
This is in regards to the booking id TUALZMQZI.
Please note that for pax (Miss-Shruti-Sreenath) full refund already process but pax (Miss-Muhilarasi-Balasubramaniam/ Miss-Yavana-Thangavel) refund claimed with applicable charges.
Please note that we are working on your issue and shall revert by maximum Friday EOD.
Thanks and regards
Mayur
Gocare Team