Ibibo Group / Goibibo — Free cancellation booking not able to cancel the booking | |
I booked the hotel it shows as free cancellation and after that i tried to cancel the booking it shows refund amount is 0 Rs. Cancellation charges are 100% booking amount. Kindly cancel my booking and refund my amount:6010 Rs. Goibibo is playing like anything. BOOKING ID: HTLCYBQ9D8 Was this information helpful? | |
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Ibibo Group / Goibibo customer support has been notified about the posted complaint. | |
 5 Comments | |
Comments
Dear Customer,
Greetings from Goibibo !! Kindly be advised that it clearly says in the cancellation policy about the 100% charge on cancellation. Please refer your booking voucher for the same, also find below the cancellation policy mentioned on your voucher.
Cancellation Policy
Cancellations are not possible without incurring a charge. Penalty Charge for cancellation is 100 percent of stay.
Book 14 Days in Advance and Save 10 Pct disc on Best Available rate. Non Refundable No Cancellation No Amendment Deposit Applicable. Applicable Taxes Extra.
Check-in after 02:00 PM Check-out before 12:00 PM.
Pets are not allowed..
Regards
Akshat
GoCare Team
Greetings from Goibibo !! Kindly be advised that it clearly says in the cancellation policy about the 100% charge on cancellation. Please refer your booking voucher for the same, also find below the cancellation policy mentioned on your voucher.
Cancellation Policy
Cancellations are not possible without incurring a charge. Penalty Charge for cancellation is 100 percent of stay.
Book 14 Days in Advance and Save 10 Pct disc on Best Available rate. Non Refundable No Cancellation No Amendment Deposit Applicable. Applicable Taxes Extra.
Check-in after 02:00 PM Check-out before 12:00 PM.
Pets are not allowed..
Regards
Akshat
GoCare Team
Sir,
While i selecting the room it shows free cancellation and no cancellation charges on booking.
After completion of booking it showing as Cancellations are not possible without incurring a charge. Penalty Charge for cancellation is 100 percent of stay..Kindly cancel and refund the money back.
While i selecting the room it shows free cancellation and no cancellation charges on booking.
After completion of booking it showing as Cancellations are not possible without incurring a charge. Penalty Charge for cancellation is 100 percent of stay..Kindly cancel and refund the money back.
Kindly refund the amount back.
refund deduction
using State Bank Internet Banking. Transaction Ref No IG00PNDTF3 for Rs.850.0 on 15/02/2015 07:00:06 Above transaction did not completed for ultimate party but amount deducted from mymy account please refund the sameCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Greetings from Goibibo !! Kindly share your booking ID or transaction ID in order to help us understand better and resolve your query to the best of your satisfaction.
Regards
Akshat
GoCare Team