Ibibo Group / Goibibo — Goibibo is delaying to send confirmation of booking to hotel jessica in manali

Address:	Gurgaon, Haryana, 122018
Website:	goibibo.com

I have done booking on 15th april and my booking id is htljgnbsyf and it was confirmed from goibibo at the same time. I booked a deluxe room at hotel jessica between 6th to 11th june 2016.

When i contacted hotel jessica in manali on 3rd may around they did not received any booking email and voucher from goibibo.

On contact to goibibo told us booking was confirmed but hotel all rooms are full and hence we cannot provide booking in the hotel.

When i again contacted director of hotel jessica rakesh rajput he confirmed that there are many rooms available between 6th to 11th june the period in which we booked the hotel.

It seems goibibo is fooling us and telling us that some amarjeet from the hotel has confirmed that there are no boking available. But this amarjeet is not from hotel and same was confirmed by rakesh rajput when taken in conference with goibibo.

Goibibo even does not have correct email id and phone number of hotel jessica

They are delaying in sending the voucher to hotel and confirmation email till today on 7th may 2016. They are saying again and again that room cannot be booked due to unavailability or are saying to refund the money or booking at another hotel. But enough time has already wasted and june will be a peak season how they will arrange another good hotel and who knows it will be good or not.

I want to take action against them in case they are not going to fix this and book the room in hotel jessica for mentioned period.