Ibibo Group / Goibibo — Regarding non confirmation of the international tickets

Website:

Goibibo official website

Dear,
I have tried many times explaining my position and the pain I have gone through due to Goibibo portals fault.
The request is simple, if any mistake is done by Goibibo portal, they have to rectify the same and they must not optimize in that at the cost of customers preference and schedule.

I would like to have a travel date rescheduled on 3rd April or arrange the stay plan in Muscat for the lay time that is ~20 hrs.

Initial PNR: Z3S58
Booked in AirIndia Airlines did not allow me to travel due to some non linkage on PNR and Ticket no done by Goibibo.

Alternate PNR booked by Goibibo: JEVNHY
Booked in Oman Air. Return on 4th late night (practically 5th April ) with 20 hrs stoppage in Muscat.

To explain my case again, below are the sequence of incidents:

1. I booked a return ticket from Jeddah to Lucknow for 17th March and return on 3rd April.

2. The ticket was confirmed and same was verified with Goibibo team immediately after the booking.

3. On 17th March, 3 hrs before the departure, at checkin counter Air India refused to allow my checkin saying ticket is not confirmed.

4. On talking to Air India and Goibibo in conference call, it was confirmed that Goibibo generated the PNR but did not linked the ticket number to that PNR.

5. Still there was an option to cancel the whole ticket, as it was a refundable ticket and book again in different flight (scheduled few hrs later) on Airindia flight and keep return same as my original booking

6. But Goibibo took hell lot of time in investigating and accepting their fault and keep on discussing internally.

7. I was standing at the airport with my family and luggage.

8. I was literally begging Goibibo team to make it fast otherwise the booking in alternate flight will also close but they said " don't worry mr tiwari that flight tickets are secured and they are searching the better option for return journey"

9. But in actual, they were over optimizing the some extra cost which need to be occurred.

10. As I anticipated, they came up saying that the booking of alternate flight is closed and they have no other option. Even I gave them flexibility that I can wait in any Indian airport for a day also if any issue with connecting flights and timings. And can come back 1 day earlier also in my return if needed.

11. They were not booking in multiple airlines and I don't know why.

12. After around 3-4 hrs of continuous discussion, they gave me an only option to opt for Oman air which was scheduled 5 hrs later and returning ticket on 4th late night with 20 hrs of stoppage in Muscat.

13. The option was like take it or leave it and decide in 10 mins else the reservation in this flight will also close and I might have to wait for whole night and next day at Jeddah airport.

14. I opted the option as I had my infant daughter and was not in condition to stay 24 to 30 hrs at airport.

15. Now when I am checking the options for my return journey, I can see that there are hell lot of options available on 2nd and 3rd April for my return journey and its on Goibibo website only.

16. On asking why those options were not considered before, the Goibibo team says that tickets were not available before but now available.

17. The thing is that Goibibo was not ready to book in multiple flights, they were over optimizing the extra cost, they were not ready to accept their fault and pretending that by providing me alternate flight, they are doing any favor on customer. Every cost optimizing was done except the customers traveling preferences.

I hope you will consider this. Waiting for your earliest reply and solution.