Ibibo Group / Goibibo — Regarding the refund of the unbooked ticket

Address:	Gurgaon, Haryana, 122018
Website:	goibibo

Sir,
I was trying to book a flight ticket on 26th of august but the money was debited and the ticket was not confirmed. So i called them, they said that the money had been sent back from their side and would be refunded in 48 to 72 hours by the bank but it still hasn't. Now my call doesn't connect to Goibibo helpline no. as they ask for the mobile no. that was used for booking and they that " there is no booking from this mobile no. so they cant forward my call to customer care. I tried complaining in bank "SBI" but they said that "they contacted the merchant and the merchant said that that payment was successful and so they cant help and i will have to contact the merchant ." Sir i don't what to do.
The merchant says contact the bank and the bank says contact the merchant and no one is taking any initiative to refund my money.
Even i have to contact the merchant under the title " i want to change my email" as for contacting them there are some specific heading with some titles and unless i have a ticket i cannot directly mail them with my problem.

date of booking:26th august 2016
time:16:33 hours
email id: [protected]@gmail.com